VPNEdit / SUPPORT DESK
For account-related help, submit a ticket through your account dashboard. Report connection issues, subscription access, payment checks, or refund requests in one place and follow up there.
CONTACT CHANNELS
The account dashboard ticket system is the only available contact option. Contact methods not listed here are not supported submission channels.
TICKETS
Use this option for issues that require checking your account, order, or connection. Log in to submit a description and continue the conversation in the same ticket.
Check your dashboard for progress and replies. Instant responses are not guaranteed.
Open the ticket portal →No support email address is listed on this page. Submit account, payment, or refund details through a ticket after logging in.
No response time is available for email support.
TELEGRAM
No Telegram contact account is listed on this page. Use the support ticket system in your account dashboard, and do not send account details to unverified accounts.
No response time is available for Telegram support.
ISSUE BRIEF
Describe the issue first, then add details about your setup and the steps you have already tried. Include enough information to identify the problem, but leave out personal details unrelated to it.
Include your device platform, operating system and client versions, selected route name, when the issue occurred, and the network you were using. Say whether you cannot connect at all or can connect but some websites will not load.
Include the exact error message or a redacted screenshot, and note what happened after trying steps such as switching routes or updating your subscription.
Say whether the issue occurred while logging in, accessing your subscription, importing it into a client, or updating it. If the dashboard and client show different information, describe each separately.
No email address is required to create an account; use a username and password. Do not include your password or full subscription link in a support ticket.
For payment checks, include the order number, payment time, payment method, and order status shown in your dashboard. Alipay / WeChat Pay / USDT are supported. Redact unrelated account details from payment screenshots.
This service offers a 14-day no-questions-asked refund policy. Include the relevant order when requesting a refund. See the refund policy for details.
REFERENCE
For first-time setup, start with the getting started guide and check the login, subscription access, and client import steps. On Windows, Android, macOS, and Linux, log in to access your subscription; the iOS access option requires an active plan. You must be logged in to access your subscription.
If you are connected but having trouble accessing websites, follow the troubleshooting guide step by step. If the issue persists, list the steps you tried and their results in your ticket to avoid repeating checks.
For pricing and data allowances, see the plans and pricing page. Monthly subscription data resets each month on the activation date; data add-ons remain valid until used and never expire. If your account details differ from what you expect, take a screenshot of the dashboard status and submit it for review.